AS
Ansurie S

1 reviews | Active since Aug 2014

07 Jul 2022, 08:20

RUDE SALES PITCH

Yesterday 07/07/2022 I received a call from a sales representative, the reason for his call was to update my policy details. My first thin i asked, is please dont sell me anything, or add anything to my current policy, and he promised nothing will changed...... except he wanted to sell me an extra added benefit for only R4 per day which will take effect in 3 months. i asked very politely to please stop and not change anything to my current policy. after an argument, he blatantly said "i wanted to tell you more but it doesnt help, i'll just keep it to myself" and hung up the phone. EVERYTIME, PLATINUM LIFE PHONES, ITS TO MAKE MORE MONEY AND ADD EXTRA AND EXTRA TO MY POLICY. I HAVE HAD IT. ENOUGH IS ENOUGH - *** THIS IS THE NUMBER THAT WAS USED TO PHONE ME.

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Replies (1)
Platinum Life
Platinum Life's reply07 Jul 2022, 08:46
Official
Dear Ansurie, 

Thank you so much for taking my call and I am so sorry for the experience that you had 

Our upgrades are always optional and the manner in which the consultant handled the call is not in line with the service and assistance we wish to provide to our policy holders. I have requested the calls and will provide feedback as soon as possible regarding this matter 

The requested amendments have been made on your policy and a updated policy schedule will be sent via email. Kindly note that your details have been placed on the d not contact list so you are not called again for upgrades. 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor