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Stacy-lee Cookson
1 reviews | Active since Feb 2023
23 Feb 2023, 09:57
RUDE PLATINUM LIFE CALL
I received the rudest call from a man working at Platinum life. At first I said I'm not interested in the gift and he continued talk about the cover I need for female related cancer cover. Keep in mind I as an individual HAS AND CURRENTLY is affected by cancer. When I said I'm not interested in the cover he paused and had the AUDACITY TO TELL ME THAT HE WILL RATHER SPEAK TO SOMEONE THATS INTERESTED IN CANCER!!!!!!! And put the phone down. Platinum life, your call center people is plain rude and insensitive and this sheds a bad light to your company. You can do better!
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Platinum Life's replyOfficial
27 Feb 2023, 08:16Dear Stacy-lee
Thank you so much for reaching out to us regarding this matter and I am so sorry to hear about the experience you had
I am following up with our sales team regarding this call and will ensure that it is escalated and addressed accordingly. This is not the way we like to do business and we will make sure something like this does not happen again
Thank you so much for letting us know and my sincere apologies again for the manner in which the call was handled
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for reaching out to us regarding this matter and I am so sorry to hear about the experience you had
I am following up with our sales team regarding this call and will ensure that it is escalated and addressed accordingly. This is not the way we like to do business and we will make sure something like this does not happen again
Thank you so much for letting us know and my sincere apologies again for the manner in which the call was handled
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Feb 2023, 08:16
Official
Dear Stacy-lee
Thank you so much for reaching out to us regarding this matter and I am so sorry to hear about the experience you had
I am following up with our sales team regarding this call and will ensure that it is escalated and addressed accordingly. This is not the way we like to do business and we will make sure something like this does not happen again
Thank you so much for letting us know and my sincere apologies again for the manner in which the call was handled
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for reaching out to us regarding this matter and I am so sorry to hear about the experience you had
I am following up with our sales team regarding this call and will ensure that it is escalated and addressed accordingly. This is not the way we like to do business and we will make sure something like this does not happen again
Thank you so much for letting us know and my sincere apologies again for the manner in which the call was handled
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor