FP
Faizah P
1 reviews | Active since Nov 2021
17 Nov 2021, 07:47
Rude and unprofessional telephone consultants
I have been badgered by their consultants with numerous phone calls trying to sell me cover should I be diagnosed with cancer. As I was explaining to the one consultant that I no longer want to be called she ended the call while I was in the middle of the sentence. They are unprofessional and rude.
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Platinum Life's replyOfficial
17 Nov 2021, 08:32Dear Faizah,
I have received your complaint and I am so sorry for the manner in which the consultant handled the call.
Our policies are always optional and you should never feel pressured into taking a policy or be cut off when you decline. i have requested the call and will ensure that this is escalated through to our sales team as well
Please accept my apologies again and thank you for bringing this matter under our attention
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am so sorry for the manner in which the consultant handled the call.
Our policies are always optional and you should never feel pressured into taking a policy or be cut off when you decline. i have requested the call and will ensure that this is escalated through to our sales team as well
Please accept my apologies again and thank you for bringing this matter under our attention
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Nov 2021, 08:32
Official
Dear Faizah,
I have received your complaint and I am so sorry for the manner in which the consultant handled the call.
Our policies are always optional and you should never feel pressured into taking a policy or be cut off when you decline. i have requested the call and will ensure that this is escalated through to our sales team as well
Please accept my apologies again and thank you for bringing this matter under our attention
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am so sorry for the manner in which the consultant handled the call.
Our policies are always optional and you should never feel pressured into taking a policy or be cut off when you decline. i have requested the call and will ensure that this is escalated through to our sales team as well
Please accept my apologies again and thank you for bringing this matter under our attention
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor