MM
Mildred M
1 reviews | Active since May 2014
13 Aug 2019, 12:10
Rude Agent
Good Day
I just received a call today at 11:30 on the 13th of August 2019 from one of your agents who was insisting that i need to upgrade my policy in October 2019 due to the costs of cancer treatments going up.I simply asked him if it was possible to keep the policy as is if not then cancel the policy altogether.He hang up on me after telling me that if i cancelled my policy it would not make a difference in the company.This is highly unprofessional if i may say so.
Regards
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Platinum Life's replyOfficial
14 Aug 2019, 09:34Dear Mildred,
Thank you so much for speaking to me regarding this matter.
I would like to apologize for the experience you had. Our upgrades are always optional and you should never feel obligated or pressured to add benefits to your policy. The matter has been escalated to our sales department to ensure that the consultant is addressed.
I appreciate you bringing this under our attention, as we always strive to offer great service in a friendly and professional manner and any conduct not in line with this, should be rectified!
Please do not hesitate to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Thank you so much for speaking to me regarding this matter.
I would like to apologize for the experience you had. Our upgrades are always optional and you should never feel obligated or pressured to add benefits to your policy. The matter has been escalated to our sales department to ensure that the consultant is addressed.
I appreciate you bringing this under our attention, as we always strive to offer great service in a friendly and professional manner and any conduct not in line with this, should be rectified!
Please do not hesitate to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Best regards,
Platinum Life's reply14 Aug 2019, 09:34
Official
Dear Mildred,
Thank you so much for speaking to me regarding this matter.
I would like to apologize for the experience you had. Our upgrades are always optional and you should never feel obligated or pressured to add benefits to your policy. The matter has been escalated to our sales department to ensure that the consultant is addressed.
I appreciate you bringing this under our attention, as we always strive to offer great service in a friendly and professional manner and any conduct not in line with this, should be rectified!
Please do not hesitate to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Thank you so much for speaking to me regarding this matter.
I would like to apologize for the experience you had. Our upgrades are always optional and you should never feel obligated or pressured to add benefits to your policy. The matter has been escalated to our sales department to ensure that the consultant is addressed.
I appreciate you bringing this under our attention, as we always strive to offer great service in a friendly and professional manner and any conduct not in line with this, should be rectified!
Please do not hesitate to contact me on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Best regards,