Ridiculous X2
Platinum Life insurance is taking my mother for a joke now. She cancelled her policy then they deducted from her and say but it wasn't cancelled. Now months after that was sorted, they do it again. They deducted on the 24th of this month and say but it's not cancelled. Someone called my mom and told her they will refund her after I put a review on her about them. Today they refunded her account and 10 minutes after that they took it again. So can someone please tell me what is happening. I know my mom cancelled the policy because I help her with it and we have the emails to show it's cancelled. So why do these people keep taking her money? This is getting so ridiculous! It doesn't even make sense anymore
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Platinum Life's replyOfficial
31 Jul 2025, 06:37Dear Sheena,
I have received your review and would like to provide some feedback regarding this matter
We spoke with your mother on 25 July 2025. During this call, her policy was cancelled. However, as there was no prior request on our system, the June and July premiums had already been submitted to the bank. We explained that we were unable to stop the payment and arranged a refund accordingly.
A second refund is still due on the policy, and a bank statement has been requested to help process this more quickly.
You are welcome to contact me if there is anything else we can advise on. Everything has been communicated to your mother in our call and email correspondence
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
We spoke with your mother on 25 July 2025. During this call, her policy was cancelled. However, as there was no prior request on our system, the June and July premiums had already been submitted to the bank. We explained that we were unable to stop the payment and arranged a refund accordingly.
A second refund is still due on the policy, and a bank statement has been requested to help process this more quickly.
You are welcome to contact me if there is anything else we can advise on. Everything has been communicated to your mother in our call and email correspondence
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Jul 2025, 06:37
Official
Dear Sheena,
I have received your review and would like to provide some feedback regarding this matter
We spoke with your mother on 25 July 2025. During this call, her policy was cancelled. However, as there was no prior request on our system, the June and July premiums had already been submitted to the bank. We explained that we were unable to stop the payment and arranged a refund accordingly.
A second refund is still due on the policy, and a bank statement has been requested to help process this more quickly.
You are welcome to contact me if there is anything else we can advise on. Everything has been communicated to your mother in our call and email correspondence
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
We spoke with your mother on 25 July 2025. During this call, her policy was cancelled. However, as there was no prior request on our system, the June and July premiums had already been submitted to the bank. We explained that we were unable to stop the payment and arranged a refund accordingly.
A second refund is still due on the policy, and a bank statement has been requested to help process this more quickly.
You are welcome to contact me if there is anything else we can advise on. Everything has been communicated to your mother in our call and email correspondence
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor