Repetition of the same document

Again I have problems when I made a claim with PLATINUM LIFE. On the 3rd of March I submitted a claim to their claims department, I received no feedback up until the 17th of March and then only I was sent a email where I needed the letter completed from the docter about why I was hospitalised, when in fact the 2 Dr's that saw me gave detailed reports of why I was hospitalized, now the dr must write the same information on their forms that he has written on the report I attached and not only 1 Dr but two Dr's report.<br> Now the Auditors cannot accept my claim due to the letter being outstanding and previously they accepted it.<br> This company are always playing cat and mouse when it comes to paying their claims