BL
Bruce L
1 reviews | Active since Jul 2021
15 Feb 2023, 13:31
Relentless Harassment
After a very bad experience with Platinum Life with regards to the Debicheck that I did not approve, confirming by email that I am not interested in any policy and to stop all debit orders and to cancel any policy with immediate effect, and to not contact me telephonically. I am still being harassed by phone calls saying that I qualify for a competition. Platinum Life cant take no for an answer. I will not be referring any person to this company and i Hope no one else does.
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Platinum Life's replyOfficial
15 Feb 2023, 14:36Dear Bruce,
I have received your review and I am sorry for the experience you had.
Your cancellation was loaded and our cancellation team tried to get a hold of you to ensure that you are aware of all options and to assist with this. I have requested the call made to you regarding the policy and will gladly provide feedback on what was discussed
I have added your details to our do not contact list to ensure that you were not contacted again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry for the experience you had.
Your cancellation was loaded and our cancellation team tried to get a hold of you to ensure that you are aware of all options and to assist with this. I have requested the call made to you regarding the policy and will gladly provide feedback on what was discussed
I have added your details to our do not contact list to ensure that you were not contacted again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Feb 2023, 14:36
Official
Dear Bruce,
I have received your review and I am sorry for the experience you had.
Your cancellation was loaded and our cancellation team tried to get a hold of you to ensure that you are aware of all options and to assist with this. I have requested the call made to you regarding the policy and will gladly provide feedback on what was discussed
I have added your details to our do not contact list to ensure that you were not contacted again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry for the experience you had.
Your cancellation was loaded and our cancellation team tried to get a hold of you to ensure that you are aware of all options and to assist with this. I have requested the call made to you regarding the policy and will gladly provide feedback on what was discussed
I have added your details to our do not contact list to ensure that you were not contacted again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor