Reinstate old policy not taken NO for an ANSWER

I wish i can give NO STAR. Platinum Life phoned my mother, an old lady who struggle to speak english. We cancelled her policy a few years back. Then last week they phoned her to reactivate her policy. THEY DIDNT TAKE NO FOR AND ANSWER, she said a couple of times NO. They reinstate the policy. Now we must struggle to cancelled it AGAIN!!! THIS IS HARRASMENT AND TAKING ADVANTAGE OF OLD PEOPLE. I want the recording of the telephone converssation, i am going to the police and make a harrasment an ********l deduction if ANY money is taken of her account. And i am going to report Platinum life to the Ombudsman if we dont get WRITTEN mail that it is CANCELLED. Policy *** JE VAN STADEN