EG
Elmien G
1 reviews | Active since Dec 2024
13 May 2026, 08:16
REFUSING TO REFUND TWO MONTHS FEES AFTER NOT RECEIVING THE DOCUMENT TO REVIEW
I was called, and they requested the banking details in case I wanted to go ahead on a future date, as I told them I needed to check my budget. long story short, I never received the email with the policy number, therefore I wasn't able to let them know not to go ahead. Now they sent me the email that was sent to me, but I looked everywhere, and it's still not in my email, and they are refusing to refund the two months' fees.
If I received the policy, then I wouldn't be complaining, as then I could have rep**** to the email. It is unacceptable as they are saying they don't do refunds.
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Replies (2)
Platinum Life's replyOfficial
13 May 2026, 08:40Dear Elmien,
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback and clarity regarding your concerns.
Kindly note that the policy documentation was sent via email on 2 February 2026 to the email address confirmed during the sales call, which is also the same email address from which your recent correspondence was received. For transparency, our team has also attached the original email while assisting with your query.
We did not receive any notification indicating that the email delivery was unsuccessful. As a result, the 30-day review period was app**** from the date the documents were successfully sent, and based on this, no refund is due on the policy.
Your cancellation request has now been logged, and a consultant will be in touch within the week to confirm this with you.
Please feel free to reach out should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback and clarity regarding your concerns.
Kindly note that the policy documentation was sent via email on 2 February 2026 to the email address confirmed during the sales call, which is also the same email address from which your recent correspondence was received. For transparency, our team has also attached the original email while assisting with your query.
We did not receive any notification indicating that the email delivery was unsuccessful. As a result, the 30-day review period was app**** from the date the documents were successfully sent, and based on this, no refund is due on the policy.
Your cancellation request has now been logged, and a consultant will be in touch within the week to confirm this with you.
Please feel free to reach out should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 May 2026, 08:40
Official
Dear Elmien,
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback and clarity regarding your concerns.
Kindly note that the policy documentation was sent via email on 2 February 2026 to the email address confirmed during the sales call, which is also the same email address from which your recent correspondence was received. For transparency, our team has also attached the original email while assisting with your query.
We did not receive any notification indicating that the email delivery was unsuccessful. As a result, the 30-day review period was app**** from the date the documents were successfully sent, and based on this, no refund is due on the policy.
Your cancellation request has now been logged, and a consultant will be in touch within the week to confirm this with you.
Please feel free to reach out should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback and clarity regarding your concerns.
Kindly note that the policy documentation was sent via email on 2 February 2026 to the email address confirmed during the sales call, which is also the same email address from which your recent correspondence was received. For transparency, our team has also attached the original email while assisting with your query.
We did not receive any notification indicating that the email delivery was unsuccessful. As a result, the 30-day review period was app**** from the date the documents were successfully sent, and based on this, no refund is due on the policy.
Your cancellation request has now been logged, and a consultant will be in touch within the week to confirm this with you.
Please feel free to reach out should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
EG
Elmien G's updateReviewer Update
13 May 2026, 12:15Please send the proof of cancellation, as I also still haven't received that
EG
Elmien G's update13 May 2026, 12:15
Reviewer Update
Please send the proof of cancellation, as I also still haven't received that