Refuses to cancel my policy after numerous requests.

I was contacted in January for a policy from by an agent from Platinum Life. During the call I told hi that I work for aFinancial Advisory Company, and that I do not want to sign up for anything, but he kept on persisting. I eventually told him to send me a quote, and my fiance and I would look at it, and compare it with what I can get from my workplace. He starting going through his legal closure, and asked if Platinum Life can use my bank account to debit my premiums, and I also said No, I do give permission for any deductions to be taken from my bank account, unless I specifically let them know that I am interested in taking up their policy. The agent told me that he needed to get a yes on that question for him to be able to send my my quote, so I then answered they are allowed to use my banking details AFTER I agree to taking up the policy. He accepted this, and promised me my documents would be sent within 2 weeks. I waited patiently, and nothing was sent through, so I decided to sign up for a policy at my workplace. I called Platinum Life's Head Office and asked them to check if anything was activated on my ID number, and the agent told me that nothing was active, and I asked her to make a note, stating that I do not want to take up a policy with Platinum Life at this stage. A few days passed, and I receieved an email saying that my application was successful, and my policy schedule was attached. I responded on the email, saying that I specifically asked that nothing be activated, and that the policy be cancelled with immediate effect. I also contacted Head Office again, asking that this policy be cancelled. A few days passed, and I received a call from the cancellations department. The agent was very friendly, but I felt as though she wanted to push me to agreeing that I have financial strain, and therefore wanted a smaller policy. I told her that I already signed up for a Dread Disease cover from my workplace, that covers more than just cancer, and I do not want to pay 2 premiums at 2 different places. I also mentioned that my fiancé had to take a salary cut at work last year, and we are only now starting to recover. She kept pushing for a smaller policy, and eventually I said that she should send me the quote, and I will speak to my fiancé, but cannot promise anaything. I spoke to him during the week, and he agreed that this is not something we would be signing up for at this stage. we are happy with what we currently have in place. I then received the amended Policy schedule from Platinum Life, and responded to the email, saying that we are no longer interested, and that the process should be cancelled immediately. I received a response yesterday, saying that they will send my email to Cancellations, but that I should be aware that MY POLICY WILL NOT BE CANCELLED UNLESS CONFIRMED BY AN AGENT!?! I called Head Office immediately, and the agent who answered was either sick, or really not in the mood to assist me. I had to ask her twice for her name, and still could not figure out what she was saying. I asked about this ruling, as I know that an Email sent for cancellation is a legal document, and she said that this was an internal rule. So I asked that if I am unable to answer a call from them (I work in a call centre, so obviously I am not available 24/7), and she told me that if the Cancellation Department cannot contact me, MY POLICY WILL REMAIN ACTIVE.

I am not amused by this ******* way of transacting, but I know why they do it.... so the next Telesales person can try and bully me into something else, so they do not lose out on anybody.

I want them to completely remove me from their databasis, and I do not want to be contacted by anyone from their business ever again. I also hate being rude to Telesales Agents, but I feel this is where they are pushing me now.