MO
Melt O
1 reviews | Active since Aug 2013
17 Sept 2015, 11:47
Refusal to cancell policy
I have emailed Platinum Life on 16 September 2015, and phoned on 17 September to request cancellation of a policy. The consultant Janike Van Bengerwe refused to cancel the policy with immediate effect, and stop a debit order. I was informed by Chantell Jonck of Platinum Life that the policy could be cancelled by phoning in. According to the consultant I have now to wait for three days then I will be phoned back. I explained that it is not always possible to answer phone calls.<br> I have informed Platinum Life to cancel the policy and have already informed them.
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Platinum Life's replyOfficial
23 Oct 2015, 10:52Hello MeltOlckers1,
It is our highest priority to provide our clients with an exceptional experience at Platinum Life - please accept our sincerest apologies for the issues you felt you experienced.
Your policy cancellation request was received via e-mail and sent to our cancellation department where a consultant would contact you.
To ensure fair and proper information and options regarding the cancellation of your policy, we do follow set policies and procedure, in order to ensure this. Kindly note, as requested, your policy has been cancelled.
I hope you concern has been resolved to your satisfaction; should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Your sincerely,
Riona Lala
Resolution Specialist
Platinum Life
It is our highest priority to provide our clients with an exceptional experience at Platinum Life - please accept our sincerest apologies for the issues you felt you experienced.
Your policy cancellation request was received via e-mail and sent to our cancellation department where a consultant would contact you.
To ensure fair and proper information and options regarding the cancellation of your policy, we do follow set policies and procedure, in order to ensure this. Kindly note, as requested, your policy has been cancelled.
I hope you concern has been resolved to your satisfaction; should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Your sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply23 Oct 2015, 10:52
Official
Hello MeltOlckers1,
It is our highest priority to provide our clients with an exceptional experience at Platinum Life - please accept our sincerest apologies for the issues you felt you experienced.
Your policy cancellation request was received via e-mail and sent to our cancellation department where a consultant would contact you.
To ensure fair and proper information and options regarding the cancellation of your policy, we do follow set policies and procedure, in order to ensure this. Kindly note, as requested, your policy has been cancelled.
I hope you concern has been resolved to your satisfaction; should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Your sincerely,
Riona Lala
Resolution Specialist
Platinum Life
It is our highest priority to provide our clients with an exceptional experience at Platinum Life - please accept our sincerest apologies for the issues you felt you experienced.
Your policy cancellation request was received via e-mail and sent to our cancellation department where a consultant would contact you.
To ensure fair and proper information and options regarding the cancellation of your policy, we do follow set policies and procedure, in order to ensure this. Kindly note, as requested, your policy has been cancelled.
I hope you concern has been resolved to your satisfaction; should you have any further concerns, please do not hesitate to contact me directly. My details are *** or ***.
Your sincerely,
Riona Lala
Resolution Specialist
Platinum Life