1 reviews | Active since May 2018
REFUNDS
About 3 months ago I received a phone call from a call center agent offering me a policy which I refused to the reason that I can't afford it, the call center agent was very forceful which took a offense to he never gave me a chance to talk let alone explain my reason. Then to my dismay I receive a policy in the post which I never asked for, and I don't care about the 30 day clause I NEVER ASKED FOR IT IN THE FIRST PLACE then to my dismay once again premium where taken off my banking account with out my permission. Platinum life are the biggest crocks walking . I phoned to cancel the policy to just be told that only one month will be paid back and they will not pay the other month back which I feel is totally wrong I would like all the premium back to me with interest and I want it paid back to me. I will be waiting for the refund to be made ASAP or I will go to the newspapers
Dear Melanie,
Thank you for bringing this under our attention and for giving me the opportunity to investigate the matter for you.
I have listened to the sales call made to you in January 2018 and I apologise if the consultant did not understand your current circumstances and if you feel that he was forceful in his sales technique. Our consultants are passionate about the products that they offer but everything remains completely optional. The consultant, Francois was however never rude to you during the call.
I do apologize if there was any misunderstanding regarding the review period or how it works, as we did provide you with a legal 30-day review period in which you had the opportunity to cancel the policy.
The sales call was emailed to you and the policy has been cancelled and we have also arranged a refund for the March and April premiums that were collected.
Please contact me directly on *** if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
Best regards,
Dear Melanie,
Thank you for bringing this under our attention and for giving me the opportunity to investigate the matter for you.
I have listened to the sales call made to you in January 2018 and I apologise if the consultant did not understand your current circumstances and if you feel that he was forceful in his sales technique. Our consultants are passionate about the products that they offer but everything remains completely optional. The consultant, Francois was however never rude to you during the call.
I do apologize if there was any misunderstanding regarding the review period or how it works, as we did provide you with a legal 30-day review period in which you had the opportunity to cancel the policy.
The sales call was emailed to you and the policy has been cancelled and we have also arranged a refund for the March and April premiums that were collected.
Please contact me directly on *** if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
Best regards,