TS
Thandokazi S
1 reviews | Active since Oct 2017
07 Jul 2023, 19:20
Refund
I have been waiting for my refund from this company however no one has bothered to contact me
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
10 Jul 2023, 06:35Dear Thandokazi,
I have received your review and would like to provide some feedback regarding this matter
Kindly note that you spoke to a consultant from Platinum Life on the 26th of June 2023. Your policy was frozen and a refund was arranged for the premium deducted. As we need to wait for confirmation from the bank that the premium was succesfully received, please note that the refund was paid on Friday, the 7th. The refund was paid from a Standard Bank account and can take up to 48 working hours to reflect in your account.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that you spoke to a consultant from Platinum Life on the 26th of June 2023. Your policy was frozen and a refund was arranged for the premium deducted. As we need to wait for confirmation from the bank that the premium was succesfully received, please note that the refund was paid on Friday, the 7th. The refund was paid from a Standard Bank account and can take up to 48 working hours to reflect in your account.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Jul 2023, 06:35
Official
Dear Thandokazi,
I have received your review and would like to provide some feedback regarding this matter
Kindly note that you spoke to a consultant from Platinum Life on the 26th of June 2023. Your policy was frozen and a refund was arranged for the premium deducted. As we need to wait for confirmation from the bank that the premium was succesfully received, please note that the refund was paid on Friday, the 7th. The refund was paid from a Standard Bank account and can take up to 48 working hours to reflect in your account.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that you spoke to a consultant from Platinum Life on the 26th of June 2023. Your policy was frozen and a refund was arranged for the premium deducted. As we need to wait for confirmation from the bank that the premium was succesfully received, please note that the refund was paid on Friday, the 7th. The refund was paid from a Standard Bank account and can take up to 48 working hours to reflect in your account.
Please do not hesitate to contact us if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor