MB
Mark B
1 reviews | Active since Mar 2015
29 Mar 2022, 10:22
Real Bad Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called in September to cancel the policy and was asked if they can lower the premium. In November I phoned again requesting that the policy be cancelled. I was promised that the policy will be cancelled. To day we are in March and you are still deducting money from my account. When I phoned and spoke to Zanele I was told that the policy is still active. This month there was a double deduction on my account
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Platinum Life's replyOfficial
29 Mar 2022, 10:41Dear Mark,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that you did adjust your premium and cover in October 2021. I have been unable to trace any calls made to or from your number after this time wherein a cancellation request was logged again. As we did not receive the request, the policy continued as per the last arrangement made.
The premium for December was reversed at the bank and an SMS was sent out to advise that there is an arrear on the policy. As per your policy documentation, a double was taken in March to get your policy up to date and ensure that there is no break in cover
Please note that your policy has been cancelled with immediate effect and no further deductions will occur. As we are unable to trace any cancellation request received after October, there is no refund due on this policy.
I have sent through an email with the call from October and the SMS sent out in February regarding the arrear. Please let me know if you have any further information or queries regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that you did adjust your premium and cover in October 2021. I have been unable to trace any calls made to or from your number after this time wherein a cancellation request was logged again. As we did not receive the request, the policy continued as per the last arrangement made.
The premium for December was reversed at the bank and an SMS was sent out to advise that there is an arrear on the policy. As per your policy documentation, a double was taken in March to get your policy up to date and ensure that there is no break in cover
Please note that your policy has been cancelled with immediate effect and no further deductions will occur. As we are unable to trace any cancellation request received after October, there is no refund due on this policy.
I have sent through an email with the call from October and the SMS sent out in February regarding the arrear. Please let me know if you have any further information or queries regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Mar 2022, 10:41
Official
Dear Mark,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that you did adjust your premium and cover in October 2021. I have been unable to trace any calls made to or from your number after this time wherein a cancellation request was logged again. As we did not receive the request, the policy continued as per the last arrangement made.
The premium for December was reversed at the bank and an SMS was sent out to advise that there is an arrear on the policy. As per your policy documentation, a double was taken in March to get your policy up to date and ensure that there is no break in cover
Please note that your policy has been cancelled with immediate effect and no further deductions will occur. As we are unable to trace any cancellation request received after October, there is no refund due on this policy.
I have sent through an email with the call from October and the SMS sent out in February regarding the arrear. Please let me know if you have any further information or queries regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that you did adjust your premium and cover in October 2021. I have been unable to trace any calls made to or from your number after this time wherein a cancellation request was logged again. As we did not receive the request, the policy continued as per the last arrangement made.
The premium for December was reversed at the bank and an SMS was sent out to advise that there is an arrear on the policy. As per your policy documentation, a double was taken in March to get your policy up to date and ensure that there is no break in cover
Please note that your policy has been cancelled with immediate effect and no further deductions will occur. As we are unable to trace any cancellation request received after October, there is no refund due on this policy.
I have sent through an email with the call from October and the SMS sent out in February regarding the arrear. Please let me know if you have any further information or queries regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor