C
Carlah
1 reviews | Active since Aug 2024
28 May 2026, 18:08
Quick to respond, bu...
Quick to respond, but after 2 attempts I still have not received my policy schedule.
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Replies (2)
Platinum Life's replyOfficial
28 May 2026, 18:21Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's reply28 May 2026, 18:21
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's replyOfficial
29 May 2026, 06:56Dear Carlah,
Thank you for your review, and I’m sorry to hear that you have not yet received your documentation.
I can confirm that it was resent by a consultant yesterday, and I have arranged for it to be sent to you again to ensure you receive it.
My apologies for any inconvenience caused.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review, and I’m sorry to hear that you have not yet received your documentation.
I can confirm that it was resent by a consultant yesterday, and I have arranged for it to be sent to you again to ensure you receive it.
My apologies for any inconvenience caused.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 May 2026, 06:56
Official
Dear Carlah,
Thank you for your review, and I’m sorry to hear that you have not yet received your documentation.
I can confirm that it was resent by a consultant yesterday, and I have arranged for it to be sent to you again to ensure you receive it.
My apologies for any inconvenience caused.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review, and I’m sorry to hear that you have not yet received your documentation.
I can confirm that it was resent by a consultant yesterday, and I have arranged for it to be sent to you again to ensure you receive it.
My apologies for any inconvenience caused.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor