Quick to push up premium but doesn't worry about clients personal needs

I have been with platinum life for 6 years.

When I enquired about their disability policy as it is in my policy booklet. The man told me that it is only for men as they are the bread winners and it does not apply to me. Furthermore, he wanted to increase my premium for more benifits to which I agreed that I do have enough money buti wanted to first get feedback regarding the disability and death cover.

It has been 3 months with emails sent to the platinum life info email address and still since then Noone has gotten back to me about this.

I feel that if they cared about my personal needs, they would have gotten back to me but all I get is automated emails.

I would like someone to get back to me asap as I want to look at canceling my policy.