SS
Simone S
1 reviews | Active since Mar 2015
04 Mar 2015, 15:25
Pushy condescending call centers
I have once even been a client, was basically forced into taking out a policy as after a quick chat the guy on the other end was waiting on my bank account details to start a debit order!! but when I cancelled, the girl on the other side was just plain rude and condescending. Now they're phoning again as my account is frozen but I corrected her that it is CANCELLED. again she was condescending (different girl) about my decision. If this is your way of teaching the call centers to treat the public and the way you \market"your business I would be VERY worried! I will not be having one nice thing to say about your company in future all because of pushy"
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Replies (1)Platinum Life's replyOfficial
05 Mar 2015, 10:18Hello Simonelli,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Your Client Care Team
Platinum Life
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Your Client Care Team
Platinum Life
Platinum Life's reply05 Mar 2015, 10:18
Official
Hello Simonelli,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Your Client Care Team
Platinum Life
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Your Client Care Team
Platinum Life
