1 reviews | Active since Nov 2013
Promises, not delivered.
I got a call from Clarissa Vorster on Friday 13 August, stating that a friend gave my number to Platinum life. Yes, someone did, but is definately my friend, and Clarissa keeps on mentioning that my "friend" gave my number. Clarissa started with millions that gets paid out in case of disability, and all the good things the policy offer. I then said that i am unemployed, and Clarissa then said that i can take half the policy for R500 000, and the premium will start October 2021 with R167pm. I asked her to email me the policy schedule, and she confirmed my email. Well, Clarissa still did not forward me the email, and she said that she will contact me on Monday 16 August, and she did not!! BAD BAD SERVICE!!! Please be so kind to follow up with Clarissa, as she is not to be trusted!! Please, i do not want a call from Platinum Life ever again, but would like to know the outcome of the bad service i got from Clarissa Vorster.
Thank you so much for taking my call and discussing this matter with me.
Our policies are sold telephonically and documentation is sent out within 2 weeks, whereafter you have a 30 day review period to go through it. I apologize that this process was not explained to you and that you were not contacted yesterday as discussed with the consultant.
I have requested the call from our sales department and will ensure that this is escalated to them. The policy that has been offered will also be cancelled
Thank you for bringing this to our attention and giving me the chance to address it and explain.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and discussing this matter with me.
Our policies are sold telephonically and documentation is sent out within 2 weeks, whereafter you have a 30 day review period to go through it. I apologize that this process was not explained to you and that you were not contacted yesterday as discussed with the consultant.
I have requested the call from our sales department and will ensure that this is escalated to them. The policy that has been offered will also be cancelled
Thank you for bringing this to our attention and giving me the chance to address it and explain.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor