Professional, yet caring

I didn't know that companies that truly care about their clients exist - Platinum Life does! I was phoned to be given the heads-up that my premiums were due to increase as per my policy & I burst into tears when I told the consultant I had just been diagnosed with grade 3 HER 2+ Er+ invasive ductal carcinoma (I had initially gone into 'survival mode' numbness & hadn't cried yet). She stayed on the line with me for ages, chatting to me until I felt more positive & assured, then emailed me the claim forms straight away. Once I lodged the claim forms, I received an email back in 4 minutes confirming my email had been received, I was sent SMS's to inform me where in the process my claim was and 7 working days after claiming, I was paid out. I thought that would be it, then last week Leandi phoned me once again to find out how I'm doing & asked my shoe size and top size... I thought I'd receive a pair of 'one-size-fits-all' slippers and a Platinum Life T-shirt... I was blown away when I opened the courier box to find a beautiful hand-written card and a gift-wrapped box, not a brown cardboard box, a pretty silver one tied with a satin ribbon. Inside the box was pretty PJ's, warm Ugg boot type slippers, a soft beanie, an infinity scarf, box of tea - all from Woolie's, a mug, hand cream, an inspirational book & gorgeous bookmark, plus a Musica gift card!!! The surprises I've had this year, until today, weren't welcome...today I believe in surprises again. Platinum Life seems to only employ efficient, professional, yet caring and compassionate people as everyone I've dealt with have been amazing and really give you their time and attention when talking to you, but I'd especially like to give a huge thank you to Leandi Schoonees and Landi Janse van Rensburg for being so wonderfully supportive and caring!!! You are truly inspirational.