Preying on pensioners

Harassment of pensioners are unprofessional and uncalled for. Despite my mother cancelling the policy within the cooling off period and multiple stop order placed on their debit orders, they simply change the reference code and resubmit, causing my mother a pensioner, to incur bank charges every time that she has to go into the branch to have the debit order reversed.

Disgustingly bad and unprofessional service.