WV
Wanda V
1 reviews | Active since Mar 2020
07 Jul 2020, 17:59
Pressured
Always a struggle to cancel a policy as well as the people who they tell to call you to buy their products. Not happy the way they pressured me into keeping a policy I can no longer afford.
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Replies (1)
Platinum Life's replyOfficial
08 Jul 2020, 11:48Dear Wanda,
I have received your complaint and I am so sorry that you felt pressured to keep your policy.
Our cancellation team will always try to provide you with options to ensure that you have all the information needed when making your decision. It is still your choice and you should never feel forced into choosing a specific option.
I have processed a cancellation again and have asked the consultant to give you a call to confirm this with you,
Please do not hesitate to give us a call if there is anything we can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am so sorry that you felt pressured to keep your policy.
Our cancellation team will always try to provide you with options to ensure that you have all the information needed when making your decision. It is still your choice and you should never feel forced into choosing a specific option.
I have processed a cancellation again and have asked the consultant to give you a call to confirm this with you,
Please do not hesitate to give us a call if there is anything we can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Jul 2020, 11:48
Official
Dear Wanda,
I have received your complaint and I am so sorry that you felt pressured to keep your policy.
Our cancellation team will always try to provide you with options to ensure that you have all the information needed when making your decision. It is still your choice and you should never feel forced into choosing a specific option.
I have processed a cancellation again and have asked the consultant to give you a call to confirm this with you,
Please do not hesitate to give us a call if there is anything we can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am so sorry that you felt pressured to keep your policy.
Our cancellation team will always try to provide you with options to ensure that you have all the information needed when making your decision. It is still your choice and you should never feel forced into choosing a specific option.
I have processed a cancellation again and have asked the consultant to give you a call to confirm this with you,
Please do not hesitate to give us a call if there is anything we can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor