IS
Ingrid S
1 reviews | Active since Dec 2015
07 Mar 2022, 10:00
Premiums deducted without my consent
Good day,
I am very unhappy that my enquiry about reinstating my policy without my consent in 2017 has still not been resolved.
I asked for an investigation to be done and for all recordings to be reviewed and then feedback to be provided to me.
This has not been done as yet. I kindly need feedback on the results of the review as soon as possible.
Please provide me with the details of the legal department or complaints department that I need to contact to escalate the matter for it to get the correct attention required.
I would like a full refund of the premiums deducted since 2017 that I did not give consent to.
Kind Regards, Duwayne
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
07 Mar 2022, 13:03Dear Ingrid and Duwayne,
I have received your review and would like to advise
Kindly note that a consultant spoke to you in February 2022 regarding the matter and she has requested the calls in order to investigate the matter.
I do apologize that no feedback has been received further and I have arranged for a call back to be done as soon as possible. The matter has also been addressed directly with the consultant
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
Kindly note that a consultant spoke to you in February 2022 regarding the matter and she has requested the calls in order to investigate the matter.
I do apologize that no feedback has been received further and I have arranged for a call back to be done as soon as possible. The matter has also been addressed directly with the consultant
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Mar 2022, 13:03
Official
Dear Ingrid and Duwayne,
I have received your review and would like to advise
Kindly note that a consultant spoke to you in February 2022 regarding the matter and she has requested the calls in order to investigate the matter.
I do apologize that no feedback has been received further and I have arranged for a call back to be done as soon as possible. The matter has also been addressed directly with the consultant
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
Kindly note that a consultant spoke to you in February 2022 regarding the matter and she has requested the calls in order to investigate the matter.
I do apologize that no feedback has been received further and I have arranged for a call back to be done as soon as possible. The matter has also been addressed directly with the consultant
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
07 Mar 2022, 13:51Dear Ingrid and Duwayne,
Kindly note that our team has been in contact and has provided feedback regarding the policy that was sold to you in 2017
As per the calls, you did agree to continue with the cover and benefits and a full legal closure was done. The calls have been sent through via email for your records as well/ The policy has been cancelled with immediate effect and no further deduction will occur on your account.
Please have a listen and let us know if you have any further queries or feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that our team has been in contact and has provided feedback regarding the policy that was sold to you in 2017
As per the calls, you did agree to continue with the cover and benefits and a full legal closure was done. The calls have been sent through via email for your records as well/ The policy has been cancelled with immediate effect and no further deduction will occur on your account.
Please have a listen and let us know if you have any further queries or feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Mar 2022, 13:51
Official
Dear Ingrid and Duwayne,
Kindly note that our team has been in contact and has provided feedback regarding the policy that was sold to you in 2017
As per the calls, you did agree to continue with the cover and benefits and a full legal closure was done. The calls have been sent through via email for your records as well/ The policy has been cancelled with immediate effect and no further deduction will occur on your account.
Please have a listen and let us know if you have any further queries or feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that our team has been in contact and has provided feedback regarding the policy that was sold to you in 2017
As per the calls, you did agree to continue with the cover and benefits and a full legal closure was done. The calls have been sent through via email for your records as well/ The policy has been cancelled with immediate effect and no further deduction will occur on your account.
Please have a listen and let us know if you have any further queries or feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor