KW
Karl W
1 reviews | Active since Nov 2019
05 Nov 2019, 08:45
Predatory
Predatory business practices,constant calls to upsell and when you decline they get pushy. Trying to cancel afterwards is even more challenging as you have to wait for them to call you and the people that work in customer retention are trained to be difficult.
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
05 Nov 2019, 12:16Dear Karl,
Thank you so much for taking my call and I am sorry for the experience you had.
I am investigating the call made to you and the general conduct of the consultant who offered you the upgrade. Any misconduct will be addressed immediately.
All queries we receive are treated with the utmost importance and we always strive to stick to the turnaround time given to make sure these matters are dealt with. Our consultants will try to offer alternatives (to make sure that you have all relevant information), but will respect any decision made.
All your details have been added to our do not contact list as well, to ensure that our sales department does not contact you again to offer any upgrades on the policy
You are more than welcome to contact me on *** if there is anything I can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am sorry for the experience you had.
I am investigating the call made to you and the general conduct of the consultant who offered you the upgrade. Any misconduct will be addressed immediately.
All queries we receive are treated with the utmost importance and we always strive to stick to the turnaround time given to make sure these matters are dealt with. Our consultants will try to offer alternatives (to make sure that you have all relevant information), but will respect any decision made.
All your details have been added to our do not contact list as well, to ensure that our sales department does not contact you again to offer any upgrades on the policy
You are more than welcome to contact me on *** if there is anything I can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply05 Nov 2019, 12:16
Official
Dear Karl,
Thank you so much for taking my call and I am sorry for the experience you had.
I am investigating the call made to you and the general conduct of the consultant who offered you the upgrade. Any misconduct will be addressed immediately.
All queries we receive are treated with the utmost importance and we always strive to stick to the turnaround time given to make sure these matters are dealt with. Our consultants will try to offer alternatives (to make sure that you have all relevant information), but will respect any decision made.
All your details have been added to our do not contact list as well, to ensure that our sales department does not contact you again to offer any upgrades on the policy
You are more than welcome to contact me on *** if there is anything I can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am sorry for the experience you had.
I am investigating the call made to you and the general conduct of the consultant who offered you the upgrade. Any misconduct will be addressed immediately.
All queries we receive are treated with the utmost importance and we always strive to stick to the turnaround time given to make sure these matters are dealt with. Our consultants will try to offer alternatives (to make sure that you have all relevant information), but will respect any decision made.
All your details have been added to our do not contact list as well, to ensure that our sales department does not contact you again to offer any upgrades on the policy
You are more than welcome to contact me on *** if there is anything I can assist with further
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
KW
Karl W's updateReviewer Update
17 Jan 2020, 09:42Yes so just got called again to increase my cover without waiting to hear if I was interested so clearly nothing that was promised above was delivered on
KW
Karl W's update17 Jan 2020, 09:42
Reviewer Update
Yes so just got called again to increase my cover without waiting to hear if I was interested so clearly nothing that was promised above was delivered on
Platinum Life's replyOfficial
17 Jan 2020, 10:08Dear Karl,
Thank you for your message and I am so sorry that you were contacted again. I will be following up with our sales department immediately to confirm why the request to remove details was not adhered to,
I apologize for this and will work to rectify it immediately
Thank you for your message and I am so sorry that you were contacted again. I will be following up with our sales department immediately to confirm why the request to remove details was not adhered to,
I apologize for this and will work to rectify it immediately
Best regards,
Platinum Life's reply17 Jan 2020, 10:08
Official
Dear Karl,
Thank you for your message and I am so sorry that you were contacted again. I will be following up with our sales department immediately to confirm why the request to remove details was not adhered to,
I apologize for this and will work to rectify it immediately
Thank you for your message and I am so sorry that you were contacted again. I will be following up with our sales department immediately to confirm why the request to remove details was not adhered to,
I apologize for this and will work to rectify it immediately
Best regards,