1 reviews | Active since Dec 2014
POPI
Platinum Life sent me a message telling me that "my friend" John Bastiaan allowed them to send him a promotional gift. They want to phone me as well. 20/06/2022 at 11:08 am.
I did not respond and I did not "tick" somewhere in confirmation that I authorise any promotional contact. The caller was not automated or pre-recorded. The text message did not provide me with an opt-out option.
And still they phone be and again **** about the fact that I supposedly have a friend John Bastiaan. So if I do, have a friend John Bastiaan for argument's sake - where did you get that privileged information? And who gave you the authorisation to use that personal information in an attempt to promote business with me?
The caller for platinum life refused to give me their information officer's details - and in the end, admitted he did not know who their information officer is and he can not provide the details to me. One of the requirements of POPI is that processors of personal information obtain POPI act training - yet this guy clearly did not know anything about his information officer - he just read from a piece of paper claiming that "we are POPI compliant".
I do NOT want promotional calls, text messages or anything. PLEASE TAKE ME OFF YOUR legal or *******ly obtained data basis. I did not give any permission to contact me - If I somewhere somehow had to give permission to one of your affiliates or contacts or neighbour - I summarily revoke any authorisation to contact me EVER!
We have received your reply and thank you for bringing this matter under our attention
We are currently following up on the call you received and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We have received your reply and thank you for bringing this matter under our attention
We are currently following up on the call you received and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Client Relationship Specialist & Client Care Supervisor
Client Relationship Specialist & Client Care Supervisor
Thank you for your replies, it is highly appreciated.
With respect, I dispute the referral claim. I am not aware of any “referrals” as my contacts are very well aware of my approach towards personal information sharing especially to businesses and companies that advertise via phone calls, text messages and WhatsApp's.
I do however appreciate that my personal information have been removed from the system. Furthermore, I look forward to not having any contact from platinum life or affiliates without me requesting contact initially.
Thank you and have a lovely evening.
Thank you for your replies, it is highly appreciated.
With respect, I dispute the referral claim. I am not aware of any “referrals” as my contacts are very well aware of my approach towards personal information sharing especially to businesses and companies that advertise via phone calls, text messages and WhatsApp's.
I do however appreciate that my personal information have been removed from the system. Furthermore, I look forward to not having any contact from platinum life or affiliates without me requesting contact initially.
Thank you and have a lovely evening.
