MP
Mariska P
1 reviews | Active since Feb 2014
04 May 2021, 08:28
Poor service, will never use again
Poor service.
I am writing this review on behalf of my boss. She has a policy with Platinum Life that she has been trying to get cancelled since December 2020. After numerous emails back and forth they are still deducting R1224.84 on a monthly basis. This is utter poor service and will not be making use of them again. If the deductions keeps on continuing, lawayers will be brought in to take this matter further by not only retrieving my money that has been deducted since December, but also any interest that this money would have incurred.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
04 May 2021, 09:39Dear Deleria,
Thank you so much for taking my call.
As discussed, kindly note that we have no record of a cancellation request being received on your policy. I have followed up on the call made to you in December and this has been sent through with more feedback.
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. I apologize for any inconvenience caused and am still investigating this on my side.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, kindly note that we have no record of a cancellation request being received on your policy. I have followed up on the call made to you in December and this has been sent through with more feedback.
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. I apologize for any inconvenience caused and am still investigating this on my side.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2021, 09:39
Official
Dear Deleria,
Thank you so much for taking my call.
As discussed, kindly note that we have no record of a cancellation request being received on your policy. I have followed up on the call made to you in December and this has been sent through with more feedback.
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. I apologize for any inconvenience caused and am still investigating this on my side.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, kindly note that we have no record of a cancellation request being received on your policy. I have followed up on the call made to you in December and this has been sent through with more feedback.
A cancellation has been processed and a consultant will be in touch within the week to confirm this with you. I apologize for any inconvenience caused and am still investigating this on my side.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor