DN
Deserene N
1 reviews | Active since Apr 2018
12 Feb 2026, 15:13
Poor service Platinum life
Tried cancelling my policy and waited for a call back. When I returned the call, 2 days later and I was told it would take 7 to 9 working days because “so many people are cancelling their policies every day.” I wonder why! Then I was told the entire team is away on team building. How does a company send their entire team off for team building and leave the business department completely unmanaged in terms of customer service? Absolutely unacceptable.
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Platinum Life's replyOfficial
12 Feb 2026, 15:26Dear Deserene,
I have received your review and would like to assist further. Please note that your cancellation request was received on 10 February, and your debit order was stopped with immediate effect.
Our cancellations team will contact you within one week to confirm the cancellation and finalize the necessary closures.
I sincerely apologize that no one from our cancellation department was able to assist you today. However, I will follow up personally and ensure that a consultant contacts you as soon as possible to assist with your request.
This forms part of our standard cancellation process and should have been communicated to you accordingly.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist further. Please note that your cancellation request was received on 10 February, and your debit order was stopped with immediate effect.
Our cancellations team will contact you within one week to confirm the cancellation and finalize the necessary closures.
I sincerely apologize that no one from our cancellation department was able to assist you today. However, I will follow up personally and ensure that a consultant contacts you as soon as possible to assist with your request.
This forms part of our standard cancellation process and should have been communicated to you accordingly.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Feb 2026, 15:26
Official
Dear Deserene,
I have received your review and would like to assist further. Please note that your cancellation request was received on 10 February, and your debit order was stopped with immediate effect.
Our cancellations team will contact you within one week to confirm the cancellation and finalize the necessary closures.
I sincerely apologize that no one from our cancellation department was able to assist you today. However, I will follow up personally and ensure that a consultant contacts you as soon as possible to assist with your request.
This forms part of our standard cancellation process and should have been communicated to you accordingly.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist further. Please note that your cancellation request was received on 10 February, and your debit order was stopped with immediate effect.
Our cancellations team will contact you within one week to confirm the cancellation and finalize the necessary closures.
I sincerely apologize that no one from our cancellation department was able to assist you today. However, I will follow up personally and ensure that a consultant contacts you as soon as possible to assist with your request.
This forms part of our standard cancellation process and should have been communicated to you accordingly.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor