MD
Maruping D
1 reviews | Active since Apr 2023
19 Apr 2023, 10:44
Poor service
I have been trying to get holder of them for some time now and I have not been assisted yet. They have been deducting from my bank account even when I have sent them an email saying they should cancel "my account" and send me proof via email. Their number is always unavailable at the moment.
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Platinum Life's replyOfficial
19 Apr 2023, 12:48Dear Maruping,
Thank you so much for taking my call.
As discussed, please note that we only received a cancellation request in November 2022 and a consultant from our cancellation team contacted you regarding this. You decided to keep the policy on an amended premium and this has been deducting.
I have cancelled your policy with immediate effect and all further premiums have been stopped. Kindly note that a confirmation email has also been sent.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that we only received a cancellation request in November 2022 and a consultant from our cancellation team contacted you regarding this. You decided to keep the policy on an amended premium and this has been deducting.
I have cancelled your policy with immediate effect and all further premiums have been stopped. Kindly note that a confirmation email has also been sent.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Apr 2023, 12:48
Official
Dear Maruping,
Thank you so much for taking my call.
As discussed, please note that we only received a cancellation request in November 2022 and a consultant from our cancellation team contacted you regarding this. You decided to keep the policy on an amended premium and this has been deducting.
I have cancelled your policy with immediate effect and all further premiums have been stopped. Kindly note that a confirmation email has also been sent.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that we only received a cancellation request in November 2022 and a consultant from our cancellation team contacted you regarding this. You decided to keep the policy on an amended premium and this has been deducting.
I have cancelled your policy with immediate effect and all further premiums have been stopped. Kindly note that a confirmation email has also been sent.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor