AO
Allan-Graham Okkies
1 reviews | Active since Mar 2013
28 Apr 2022, 09:16
Poor Service
I've asked multiple times that platinum life should email me my statement every month so I can keep track and be updated since they deducted each and every month but no adherence is made to this
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Platinum Life's replyOfficial
28 Apr 2022, 10:31Dear Allan-Graham,
I have received your review and would like to assist regarding this matter, I was unable to reach you telephonically but have corresponded via email
Kindly note that we do not send out any monthly statements on our policies. A billing statement and policy documentation can be sent out on request to provide a look at your current payments and benefits.
I have arranged for an updated schedule and billing statement to be sent through to you and have also provided more feedback on the current status of your policy
Please let me know if there is a specific time you would prefer to be contacted or you are welcome to discuss it with me via email
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter, I was unable to reach you telephonically but have corresponded via email
Kindly note that we do not send out any monthly statements on our policies. A billing statement and policy documentation can be sent out on request to provide a look at your current payments and benefits.
I have arranged for an updated schedule and billing statement to be sent through to you and have also provided more feedback on the current status of your policy
Please let me know if there is a specific time you would prefer to be contacted or you are welcome to discuss it with me via email
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Apr 2022, 10:31
Official
Dear Allan-Graham,
I have received your review and would like to assist regarding this matter, I was unable to reach you telephonically but have corresponded via email
Kindly note that we do not send out any monthly statements on our policies. A billing statement and policy documentation can be sent out on request to provide a look at your current payments and benefits.
I have arranged for an updated schedule and billing statement to be sent through to you and have also provided more feedback on the current status of your policy
Please let me know if there is a specific time you would prefer to be contacted or you are welcome to discuss it with me via email
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter, I was unable to reach you telephonically but have corresponded via email
Kindly note that we do not send out any monthly statements on our policies. A billing statement and policy documentation can be sent out on request to provide a look at your current payments and benefits.
I have arranged for an updated schedule and billing statement to be sent through to you and have also provided more feedback on the current status of your policy
Please let me know if there is a specific time you would prefer to be contacted or you are welcome to discuss it with me via email
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor