L
Lourens
1 reviews | Active since Aug 2024
06 Mar 2026, 10:44
Poor service
Poor service. They don't do what they say over the phone. Policies are blocked from there side to prevent you from disputing or stopping policy deductions from your bank account. Refunds are also not made as per promise via phone calls.
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Replies (1)
Platinum Life's replyOfficial
06 Mar 2026, 11:08Dear Lourens,
Thank you for taking my call.
Kindly note that you spoke with one of our consultants on Wednesday to make amendments to your policy. A refund was arranged at that time and is scheduled to be paid on 13 March 2026, as we first need to await confirmation from the bank. I apologize if this process was not fully explained during your discussion with the consultant.
Please also note that your cancellation request has been logged again, and a consultant will be in contact with you to confirm this.
We have unfortunately been unable to reach your wife to assist with her request, and we are unable to process any changes on her policy without her consent. She is welcome to contact us directly so that we may assist her further.
Please feel free to reach out should you require any additional assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
Kindly note that you spoke with one of our consultants on Wednesday to make amendments to your policy. A refund was arranged at that time and is scheduled to be paid on 13 March 2026, as we first need to await confirmation from the bank. I apologize if this process was not fully explained during your discussion with the consultant.
Please also note that your cancellation request has been logged again, and a consultant will be in contact with you to confirm this.
We have unfortunately been unable to reach your wife to assist with her request, and we are unable to process any changes on her policy without her consent. She is welcome to contact us directly so that we may assist her further.
Please feel free to reach out should you require any additional assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Mar 2026, 11:08
Official
Dear Lourens,
Thank you for taking my call.
Kindly note that you spoke with one of our consultants on Wednesday to make amendments to your policy. A refund was arranged at that time and is scheduled to be paid on 13 March 2026, as we first need to await confirmation from the bank. I apologize if this process was not fully explained during your discussion with the consultant.
Please also note that your cancellation request has been logged again, and a consultant will be in contact with you to confirm this.
We have unfortunately been unable to reach your wife to assist with her request, and we are unable to process any changes on her policy without her consent. She is welcome to contact us directly so that we may assist her further.
Please feel free to reach out should you require any additional assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
Kindly note that you spoke with one of our consultants on Wednesday to make amendments to your policy. A refund was arranged at that time and is scheduled to be paid on 13 March 2026, as we first need to await confirmation from the bank. I apologize if this process was not fully explained during your discussion with the consultant.
Please also note that your cancellation request has been logged again, and a consultant will be in contact with you to confirm this.
We have unfortunately been unable to reach your wife to assist with her request, and we are unable to process any changes on her policy without her consent. She is welcome to contact us directly so that we may assist her further.
Please feel free to reach out should you require any additional assistance.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor