RS
Rhona S
1 reviews | Active since Jul 2023
31 Mar 2026, 07:23
Poor service
It's been three months awaiting a call from retention department.Policy documents were emailed after reminding for documents.
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Replies (2)
Platinum Life's replyOfficial
31 Mar 2026, 07:29Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply31 Mar 2026, 07:29
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
31 Mar 2026, 07:42Dear Rhona,
I’m truly sorry to hear about your experience and the delay in receiving a call from our Options Department, I understand how frustrating this must have been.
I can confirm that the team has attempted to contact you but was unfortunately unable to reach you. I have now arranged for a consultant to contact you today to assist, so please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Mar 2026, 07:42
Official
Dear Rhona,
I’m truly sorry to hear about your experience and the delay in receiving a call from our Options Department, I understand how frustrating this must have been.
I can confirm that the team has attempted to contact you but was unfortunately unable to reach you. I have now arranged for a consultant to contact you today to assist, so please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor