FP
Floris P
1 reviews | Active since Sept 2016
23 May 2022, 12:09
Poor Customer service
Platinum Life is quick to hand out vouchers and pass on your profile to their sister companies, but once there is a query or an issue with regards to how the siste company operates or the reviews you read on the internet(hellopeter and google reviews) then platinum life shrugs their shoulders and says we cannot do anything nor can we assist to resolve the issue in order to providing customer service they strive so hard for on the numerous calls i received in the past. They also take 24hours just to pass the buck/shift your query to their sister company without any input to assist to put you as the client at ease.
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Replies (2)
Platinum Life's replyOfficial
23 May 2022, 13:54Dear Floris,
I have received your review and would like to provide some feedback regarding this matter
As we don't have access to the system for our sister companies, we are unable to give feedback or assist with any queries regarding their subscriptions or products. We escalate the matter from our side to them to ensure that you receive the correct feedback and that they are able to address and assist with your query
I am sorry to hear that you have been struggling to reach the Hobby Group and have escalated this to a manager on their side for immediate assistance.
You are welcome to give us a call if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
As we don't have access to the system for our sister companies, we are unable to give feedback or assist with any queries regarding their subscriptions or products. We escalate the matter from our side to them to ensure that you receive the correct feedback and that they are able to address and assist with your query
I am sorry to hear that you have been struggling to reach the Hobby Group and have escalated this to a manager on their side for immediate assistance.
You are welcome to give us a call if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 May 2022, 13:54
Official
Dear Floris,
I have received your review and would like to provide some feedback regarding this matter
As we don't have access to the system for our sister companies, we are unable to give feedback or assist with any queries regarding their subscriptions or products. We escalate the matter from our side to them to ensure that you receive the correct feedback and that they are able to address and assist with your query
I am sorry to hear that you have been struggling to reach the Hobby Group and have escalated this to a manager on their side for immediate assistance.
You are welcome to give us a call if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
As we don't have access to the system for our sister companies, we are unable to give feedback or assist with any queries regarding their subscriptions or products. We escalate the matter from our side to them to ensure that you receive the correct feedback and that they are able to address and assist with your query
I am sorry to hear that you have been struggling to reach the Hobby Group and have escalated this to a manager on their side for immediate assistance.
You are welcome to give us a call if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
FP
Floris P's updateReviewer Update
24 May 2022, 18:26Typical from Platinum Life, quick to pass out your details to their sister companies, but once their sister company has hidden agendas and a client is asking for assistance in making of an exception the Platinum life shrugs their shoulders and passes the buck instead of getting management involved and assisting a client with their query and frustration. Might i add no manager from The Hobby Group has made an effort to contact me to try and assist, but oh wait i am just a client and platinum life does not really care if i decide to cancel
FP
Floris P's update24 May 2022, 18:26
Reviewer Update
Typical from Platinum Life, quick to pass out your details to their sister companies, but once their sister company has hidden agendas and a client is asking for assistance in making of an exception the Platinum life shrugs their shoulders and passes the buck instead of getting management involved and assisting a client with their query and frustration. Might i add no manager from The Hobby Group has made an effort to contact me to try and assist, but oh wait i am just a client and platinum life does not really care if i decide to cancel