Poor customer communication

<p>Platinum Life sent me a gift (thank you for that) and then phoned me to offer their product. Grateful for the gift, I heard them out. They made a good argument so the next logical step is to read through the paperwork and fine print. Here is where it became slightly annoying. The call center agent claims that nothing can be emailed (because we apparently live in the stone age) and then tells me it must be couriered due to the sensitivity of the documents. I hate to break it to you Platinum life, but courier services don't check who they give things to and it is just as unsafe, or even more unsafe, than emailing the documents to my personal email that only I have access to (which all other insurance companies happily do by the way). I also feel that the call center agent was becoming impatient and annoyed with me when I refused to give my banking details. Excuse me Platinum Life for not wanting to hand that over without reading the policy first! Your system is backwards and your agents are very strange. At the end when I decided not to go for your product, your agent sounded very upset with me, as if I offended her. I feel your call center agents are bullying people into taking your product while simultaneously scaring everyone that they WILL get cancer. Cancer is not something you take lightly but it also shouldn't be used as a scare tactic to get people to buy your product. I'm sorry if I offended you with my free will to decide what I spend my money on, but I will not recommend your company. Time for your client care team to do some strategic planning because this is not how you raise awareness for Breast and Cervical cancer. </p>