HB
Hennie B
1 reviews | Active since May 2019
25 Nov 2021, 11:03
Poor business relations
Call centre agent was friendly but I am not impressed with the after phone call service. As yet I am waiting for an email with all documentation and link for bank debit order verification. The first consultant phoned and told me that all relevant documentation will be sent so I can review before making final decision. Next thing I know they are deducting monthly payments but I still have not seen documents to verify if I am satisfied or to finalise whether I want it or not. Emailed to cancel and they said that premium will be lower and documentation will be sent within 24 hours. Again no documentation received. I am not happy with this service and will not recommend them to others.
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Replies (2)
Platinum Life's replyOfficial
25 Nov 2021, 11:23Dear Hennie,
I have received your complaint and I am sorry to hear about the experience you had.
I am following up with our team and will ensure that an updated policy schedule is sent out as soon as possible. Please note that a debicheck SMS has been sent out on the 16th and today, but no reply was received. I have asked for this to be sent out again so please keep an eye out
I will be in contact as soon as the documents have been sent through to confirm delivery and assist with any further questions or concerns
Please accept my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am sorry to hear about the experience you had.
I am following up with our team and will ensure that an updated policy schedule is sent out as soon as possible. Please note that a debicheck SMS has been sent out on the 16th and today, but no reply was received. I have asked for this to be sent out again so please keep an eye out
I will be in contact as soon as the documents have been sent through to confirm delivery and assist with any further questions or concerns
Please accept my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Nov 2021, 11:23
Official
Dear Hennie,
I have received your complaint and I am sorry to hear about the experience you had.
I am following up with our team and will ensure that an updated policy schedule is sent out as soon as possible. Please note that a debicheck SMS has been sent out on the 16th and today, but no reply was received. I have asked for this to be sent out again so please keep an eye out
I will be in contact as soon as the documents have been sent through to confirm delivery and assist with any further questions or concerns
Please accept my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am sorry to hear about the experience you had.
I am following up with our team and will ensure that an updated policy schedule is sent out as soon as possible. Please note that a debicheck SMS has been sent out on the 16th and today, but no reply was received. I have asked for this to be sent out again so please keep an eye out
I will be in contact as soon as the documents have been sent through to confirm delivery and assist with any further questions or concerns
Please accept my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
HB
Hennie B's updateReviewer Update
25 Nov 2021, 14:33No need to send all documentation. I am going to cancel
HB
Hennie B's update25 Nov 2021, 14:33
Reviewer Update
No need to send all documentation. I am going to cancel