1 reviews | Active since Jul 2021
POLICY WITHOUT CONSENT
DONT ANSWER PLATINUM LIFE. THEY OPEN POLICYS UP WITHOUT CONSENT!!!!!!!!
I spoke to a lady on the phone in February, I tried to be a nice person and hear what she has to say.
I told them I am not interest at the moment but would like to look into it for the future.
The lady sent a policy and I forgot all about this. Next thing I look at my bank statements for July and I see a debit order coming off my account.
I was shocked. I immediately phoned the help line and asked what is the meaning of this.
The lady said that once they send the policy you have 30 days to reply to say you dont want it otherwise IF YOU DONT RESPOND IT IS AUTOMATICALLY ASSUMED THAT YOU ACCEPTED.
I DID NOT SIGN FOR ****!!!!!!! I DID NOT GIVE MY ACCEPTANCE!!!!!!!!!
NOW I AM WAITING FOR THEM TO REFUND ME BUT THEY SAY THEY WONT... HOW UN PROFESSIONAL
I have received your complaint and we are currently investigating this matter.
We have requested the calls made to you in January 2021 regarding a policy with Platinum Life. As soon as this has been received, we will gladly send it through with further feedback.
Kindly note that a cancellation has been processed and all further debit orders have been stopped. We will be able to provide feedback in regards to a refund, as soon as we have heard the sales calls and confirmed if all needed closures were made and consent received.
You are welcome to contact us for any assistance while we are following up on this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
I have received your complaint and we are currently investigating this matter.
We have requested the calls made to you in January 2021 regarding a policy with Platinum Life. As soon as this has been received, we will gladly send it through with further feedback.
Kindly note that a cancellation has been processed and all further debit orders have been stopped. We will be able to provide feedback in regards to a refund, as soon as we have heard the sales calls and confirmed if all needed closures were made and consent received.
You are welcome to contact us for any assistance while we are following up on this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
