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Mathapelo M
1 reviews | Active since Mar 2026
07 Mar 2026, 19:53
POLICY FRUSTRATION
They've treated me so badly and frustrated. Agreed to debit on 01 of each month so they decided to debit any date they feel. Debited on the 26 Feb and 07 March , I've canceled the policy with immediate effect on the 27 February still they debit on the 07 March. I'm left empty and frustrated it must be stopped and reverse my money please. I don't know how many emails I've written to Anelisa to cancel it I've lost count.
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Replies (2)
Platinum Life's replyOfficial
07 Mar 2026, 20:00Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply07 Mar 2026, 20:00
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
09 Mar 2026, 12:16Dear Mathapelo,
I am sorry to hear about your experience.
I can confirm that our team received your cancellation request on 1 March 2026. As this coincided with your debit order date, we were unable to stop the premium. A refund for this premium has already been arranged.
Please note that, due to arrears on your policy, resubmissions were made during the month to bring your policy up to date. SMS notifications were sent to inform you and provide an opportunity to contact us to make any necessary arrangements.
I can see that Anelisa has been trying to get in touch with you to discuss this and confirm your cancellation. I have asked her to reach out again, so please keep an eye out for her call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am sorry to hear about your experience.
I can confirm that our team received your cancellation request on 1 March 2026. As this coincided with your debit order date, we were unable to stop the premium. A refund for this premium has already been arranged.
Please note that, due to arrears on your policy, resubmissions were made during the month to bring your policy up to date. SMS notifications were sent to inform you and provide an opportunity to contact us to make any necessary arrangements.
I can see that Anelisa has been trying to get in touch with you to discuss this and confirm your cancellation. I have asked her to reach out again, so please keep an eye out for her call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Mar 2026, 12:16
Official
Dear Mathapelo,
I am sorry to hear about your experience.
I can confirm that our team received your cancellation request on 1 March 2026. As this coincided with your debit order date, we were unable to stop the premium. A refund for this premium has already been arranged.
Please note that, due to arrears on your policy, resubmissions were made during the month to bring your policy up to date. SMS notifications were sent to inform you and provide an opportunity to contact us to make any necessary arrangements.
I can see that Anelisa has been trying to get in touch with you to discuss this and confirm your cancellation. I have asked her to reach out again, so please keep an eye out for her call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am sorry to hear about your experience.
I can confirm that our team received your cancellation request on 1 March 2026. As this coincided with your debit order date, we were unable to stop the premium. A refund for this premium has already been arranged.
Please note that, due to arrears on your policy, resubmissions were made during the month to bring your policy up to date. SMS notifications were sent to inform you and provide an opportunity to contact us to make any necessary arrangements.
I can see that Anelisa has been trying to get in touch with you to discuss this and confirm your cancellation. I have asked her to reach out again, so please keep an eye out for her call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor