1 reviews | Active since Mar 2017
Policy Cancellation not ANSWERED
Wow where do I begin. I sent platinum life an email regarding policy cancellation. They responded stating how I could go about this. I then followed their instructions and I have received NO RESPONSE. I HAVE EMAIL multiple times and they have not responded. I regret the day I took up their policy. Please respond to my emails as I would like to cancel my policy. I am extremely frustrated.
Dear Lesedi,
Thank you for taking my call today.
As discussed, due to a small backlog, the turnaround time for the cancellations department is between 5-6 working days, but I sincerely apologise for the delay you experienced.
You spoke to one of our consultants, Ondela, yesterday, who assisted you with amendments to your policy. An updated policy schedule will be sent through via email within the next 48 working hours.
Please contact me on *** if there is anything I can assist with.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Lesedi,
Thank you for taking my call today.
As discussed, due to a small backlog, the turnaround time for the cancellations department is between 5-6 working days, but I sincerely apologise for the delay you experienced.
You spoke to one of our consultants, Ondela, yesterday, who assisted you with amendments to your policy. An updated policy schedule will be sent through via email within the next 48 working hours.
Please contact me on *** if there is anything I can assist with.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor