IS
Ingrid S
1 reviews | Active since Dec 2015
30 Mar 2022, 14:54
Policy canceled but phoned to upgrade
Nolitha at Platinum Life contacted my husband to upgrade a policy that was canceled
I am very unhappy with the service received from them
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Replies (1)
Platinum Life's replyOfficial
30 Mar 2022, 16:08Dear Ingrid,
I have received your review and would like to advise
The matter was addressed with Mr Smith and all calls were sent through via email with the relevant feedback. Your husband decided to keep his existing policy with Platinum Life as discussed with the consultant
I have asked the consultant who spoke to you to please contact you again to further assist with your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
The matter was addressed with Mr Smith and all calls were sent through via email with the relevant feedback. Your husband decided to keep his existing policy with Platinum Life as discussed with the consultant
I have asked the consultant who spoke to you to please contact you again to further assist with your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Mar 2022, 16:08
Official
Dear Ingrid,
I have received your review and would like to advise
The matter was addressed with Mr Smith and all calls were sent through via email with the relevant feedback. Your husband decided to keep his existing policy with Platinum Life as discussed with the consultant
I have asked the consultant who spoke to you to please contact you again to further assist with your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
The matter was addressed with Mr Smith and all calls were sent through via email with the relevant feedback. Your husband decided to keep his existing policy with Platinum Life as discussed with the consultant
I have asked the consultant who spoke to you to please contact you again to further assist with your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor