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Terry-Ann Ritchie
1 reviews | Active since Sept 2012
21 Aug 2026, 09:52
Policy cancelation request and refund still not attended to
Please cancel my policy ASAP and refund my money today. I want everything done today and please do not say you tried calling me because I asked to be called at 11:30 and you didn't. I need this refund and cancelation to be confirmed in writing by 12pm today.
Helpful (0)
Replies (4)0
Replies (4)
Platinum Life's replyOfficial
21 Aug 2026, 10:04Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply21 Aug 2026, 10:04
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
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Terry-Ann Ritchie's updateReviewer Update
21 Aug 2026, 10:51Please confirm everything has been done by 12pm today. I am not waiting any longer.
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Terry-Ann Ritchie's update21 Aug 2026, 10:51
Reviewer Update
Please confirm everything has been done by 12pm today. I am not waiting any longer.
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Terry-Ann Ritchie's updateReviewer Update
21 Aug 2026, 11:24You are not going to be debiting from my account again on the 24th. Please note that I am awaiting for your confirmation that the policy has been canceled and my refund has been processed.
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Terry-Ann Ritchie's update21 Aug 2026, 11:24
Reviewer Update
You are not going to be debiting from my account again on the 24th. Please note that I am awaiting for your confirmation that the policy has been canceled and my refund has been processed.
Platinum Life's replyOfficial
24 Aug 2026, 07:11Dear Terry-Ann,
Thank you for your review. I have received your feedback and would like to provide some information regarding this matter.
Our team has been trying to get hold of you to assist with the closure and cancellation of your policy. Unfortunately, we were unable to reach you despite our attempts to contact you
I can confirm that your policy has now been cancelled as requested and a refund has been arranged.
Please note that, once a policy has been cancelled, it cannot be reinstated at a later stage. You are welcome to contact our team if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have received your feedback and would like to provide some information regarding this matter.
Our team has been trying to get hold of you to assist with the closure and cancellation of your policy. Unfortunately, we were unable to reach you despite our attempts to contact you
I can confirm that your policy has now been cancelled as requested and a refund has been arranged.
Please note that, once a policy has been cancelled, it cannot be reinstated at a later stage. You are welcome to contact our team if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply24 Aug 2026, 07:11
Official
Dear Terry-Ann,
Thank you for your review. I have received your feedback and would like to provide some information regarding this matter.
Our team has been trying to get hold of you to assist with the closure and cancellation of your policy. Unfortunately, we were unable to reach you despite our attempts to contact you
I can confirm that your policy has now been cancelled as requested and a refund has been arranged.
Please note that, once a policy has been cancelled, it cannot be reinstated at a later stage. You are welcome to contact our team if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have received your feedback and would like to provide some information regarding this matter.
Our team has been trying to get hold of you to assist with the closure and cancellation of your policy. Unfortunately, we were unable to reach you despite our attempts to contact you
I can confirm that your policy has now been cancelled as requested and a refund has been arranged.
Please note that, once a policy has been cancelled, it cannot be reinstated at a later stage. You are welcome to contact our team if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor