MM
Murendeni M
1 reviews | Active since Dec 2021
30 Dec 2021, 06:05
Policy cancelation/ refund.
I would like to review on a bad experience I had with platinum life. I requested for them to cancel a policy only for them to be deducting my money again. Please can I get my refund back. I am really not happy with your service.
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Platinum Life's replyOfficial
03 Jan 2022, 06:32Dear Murendeni
I have received your review and would like to provide some feedback regarding this matter
Kindly note that a cancellation was received and processed on your in August 2021. After speaking to the cancellation consultant, you decided to adjust the premium to R98 and the policy was set to continue from November 2021 and thereafter. I have requested the call and will gladly send it through via email for your records.
As no cancellation was received after this again, the policy continued in November. Due to this, there is no refund due on the policy
Please advise how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that a cancellation was received and processed on your in August 2021. After speaking to the cancellation consultant, you decided to adjust the premium to R98 and the policy was set to continue from November 2021 and thereafter. I have requested the call and will gladly send it through via email for your records.
As no cancellation was received after this again, the policy continued in November. Due to this, there is no refund due on the policy
Please advise how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jan 2022, 06:32
Official
Dear Murendeni
I have received your review and would like to provide some feedback regarding this matter
Kindly note that a cancellation was received and processed on your in August 2021. After speaking to the cancellation consultant, you decided to adjust the premium to R98 and the policy was set to continue from November 2021 and thereafter. I have requested the call and will gladly send it through via email for your records.
As no cancellation was received after this again, the policy continued in November. Due to this, there is no refund due on the policy
Please advise how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Kindly note that a cancellation was received and processed on your in August 2021. After speaking to the cancellation consultant, you decided to adjust the premium to R98 and the policy was set to continue from November 2021 and thereafter. I have requested the call and will gladly send it through via email for your records.
As no cancellation was received after this again, the policy continued in November. Due to this, there is no refund due on the policy
Please advise how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor