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madeleine D
1 reviews | Active since Jun 2017
04 Nov 2024, 00:31
Policy
Good day
I cancelling the policy with platinum life 3 months ago and they deducted last month and again 2 premiums this month. I want them to reimburs my money. I have been paying them for money years. They keep on deducting.
Regards
Madeleine Dreyer
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
04 Nov 2024, 06:25Dear Madeleine,
I have received your review and have looked into this matter on my side.
Kindly note that a cancellation request was received in July. A consultant from our cancellations team contacted you regarding this and you decided to keep the policy on a adjusted premium. An updated policy schedule was sent out via email confirming your new benefits.
I have processed a cancellation request for you with immediate effect and all further premiums have been stopped. Our team will contact you to confirm this, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that a cancellation request was received in July. A consultant from our cancellations team contacted you regarding this and you decided to keep the policy on a adjusted premium. An updated policy schedule was sent out via email confirming your new benefits.
I have processed a cancellation request for you with immediate effect and all further premiums have been stopped. Our team will contact you to confirm this, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Nov 2024, 06:25
Official
Dear Madeleine,
I have received your review and have looked into this matter on my side.
Kindly note that a cancellation request was received in July. A consultant from our cancellations team contacted you regarding this and you decided to keep the policy on a adjusted premium. An updated policy schedule was sent out via email confirming your new benefits.
I have processed a cancellation request for you with immediate effect and all further premiums have been stopped. Our team will contact you to confirm this, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that a cancellation request was received in July. A consultant from our cancellations team contacted you regarding this and you decided to keep the policy on a adjusted premium. An updated policy schedule was sent out via email confirming your new benefits.
I have processed a cancellation request for you with immediate effect and all further premiums have been stopped. Our team will contact you to confirm this, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
mD
madeleine D's updateReviewer Update
04 Nov 2024, 07:29Good day
I told the consultant due to unemployment I can't continue the policy and he insisted that the premium must be lowered. I want my refund back.
Please sort this out because for over 10 years of payments I will not get anything back.
I want my refund.
Kind regards
Madeleine
I told the consultant due to unemployment I can't continue the policy and he insisted that the premium must be lowered. I want my refund back.
Please sort this out because for over 10 years of payments I will not get anything back.
I want my refund.
Kind regards
Madeleine
mD
madeleine D's update04 Nov 2024, 07:29
Reviewer Update
Good day
I told the consultant due to unemployment I can't continue the policy and he insisted that the premium must be lowered. I want my refund back.
Please sort this out because for over 10 years of payments I will not get anything back.
I want my refund.
Kind regards
Madeleine
I told the consultant due to unemployment I can't continue the policy and he insisted that the premium must be lowered. I want my refund back.
Please sort this out because for over 10 years of payments I will not get anything back.
I want my refund.
Kind regards
Madeleine