LS
Lynette S
1 reviews | Active since Jul 2020
15 Oct 2020, 02:24
Policy
I took out a policy with platinum life I can't even remember how long. Now with the pandemic things were a bit crazy so for only 1 month I'm in arrears.Last week i receive an SMS not even a call to say that Im no more covered if I don't contact them..How nd with what money can I contact them.Very disappointed in the service.
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Platinum Life's replyOfficial
20 Oct 2020, 08:22Dear Mrs Solomons,
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically, but I have also reached out via email
Please note that the SMS is sent out from our side, as notification when we have received feedback from the bank regarding a missed premium. This is to ensure that you are aware of this, as it is not always possible for us to contact all policyholders to advise.
I have provided options in the email sent through and will try to contact you again to ensure that this matter is addressed and sorted out.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically, but I have also reached out via email
Please note that the SMS is sent out from our side, as notification when we have received feedback from the bank regarding a missed premium. This is to ensure that you are aware of this, as it is not always possible for us to contact all policyholders to advise.
I have provided options in the email sent through and will try to contact you again to ensure that this matter is addressed and sorted out.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Oct 2020, 08:22
Official
Dear Mrs Solomons,
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically, but I have also reached out via email
Please note that the SMS is sent out from our side, as notification when we have received feedback from the bank regarding a missed premium. This is to ensure that you are aware of this, as it is not always possible for us to contact all policyholders to advise.
I have provided options in the email sent through and will try to contact you again to ensure that this matter is addressed and sorted out.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. I was unable to reach you telephonically, but I have also reached out via email
Please note that the SMS is sent out from our side, as notification when we have received feedback from the bank regarding a missed premium. This is to ensure that you are aware of this, as it is not always possible for us to contact all policyholders to advise.
I have provided options in the email sent through and will try to contact you again to ensure that this matter is addressed and sorted out.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor