MM
Mbali M

1 reviews | Active since Jul 2017

20 Aug 2018, 13:48

Please leave me alone

Please remove my contact details from your system, I've been getting calls from your agent and he is persistent even though I made it clear I don't want any cover from you guys and that if I do get interested in the future I'd contact platinum life. Please stop calling my work place non stop you are disturbing me.

0
Replies (1)
Platinum Life
Platinum Life's reply20 Aug 2018, 14:49
Official

Dear Mbali,

I have tried to contact you regarding the complaint, but have not been able to reach you.

Kindly note that I have added your details onto our do not contact list and have also arranged for it to be removed from the floor with immediate effect.

All our consultants are trained to do object handling at least once during a call, but I apologize if your request was not adhered to. I have requested the calls that were made to you, to follow up regarding the manner in which the calls were handled. If the call is not handled up to Platinum Life standards, the matter will be addressed with the consultant.

I apologize for any inconvenience caused by this.

If there is anything else I can assist with, please do not hesitate to give me a call on ***.

Have a great day.

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor