MK
Marius K
1 reviews | Active since Sept 2014
27 May 2020, 12:37
PLATNUM LIFE LIE
I HAVE BEEN A PLATINUM LIFE MEMBER SINCE 2008. AN AGENT CALLED ME FOR MY YEARLY REVIEW, INFORMING ME THAT THEY WILL INCREASE MY BENEFITS AT NO COST. I KNOW I ASKED AGAIN WHAT THE COST WILL BE AND HE CONFIRMED NO EXTRA COST. WELL, THEY WANT TO INCREASE MY PAYMENT NOW FROM R954.15 TO R1162.82. THIS IS MISREPRESENTATION. BE CAREFUL
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Replies (2)
Platinum Life's replyOfficial
27 May 2020, 14:15Dear Marius,
I have received the complaint and am busy investigating the matter.
The calls made to Mrs De Klerk has been requested and will be sent through with further feedback as soon as it has been received.
You are more than welcome to contact me if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the complaint and am busy investigating the matter.
The calls made to Mrs De Klerk has been requested and will be sent through with further feedback as soon as it has been received.
You are more than welcome to contact me if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 May 2020, 14:15
Official
Dear Marius,
I have received the complaint and am busy investigating the matter.
The calls made to Mrs De Klerk has been requested and will be sent through with further feedback as soon as it has been received.
You are more than welcome to contact me if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the complaint and am busy investigating the matter.
The calls made to Mrs De Klerk has been requested and will be sent through with further feedback as soon as it has been received.
You are more than welcome to contact me if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
04 Jun 2020, 10:52Dear Marius,
Please note that your complaint has been escalated through to management and I am awaiting further feedback from them
I will be in touch as soon as this has been received
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please note that your complaint has been escalated through to management and I am awaiting further feedback from them
I will be in touch as soon as this has been received
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Jun 2020, 10:52
Official
Dear Marius,
Please note that your complaint has been escalated through to management and I am awaiting further feedback from them
I will be in touch as soon as this has been received
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please note that your complaint has been escalated through to management and I am awaiting further feedback from them
I will be in touch as soon as this has been received
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor