zA
zea A
1 reviews | Active since Dec 2019
23 Dec 2019, 13:43
Platnium Life is a **** company
I was contacted by Michaela in November regarding free gift I got nominated for. The person who nominated me told me all about it before they called and I felt good about the company. Michaela advised me il receive an sms to let me know when I will be getting my delivery. Ive given all my details to her and still today I havnt received my sms or gift ???? is this even a legit service or company??? its been a month and no contact after my telephonic conversation.
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Platinum Life's replyOfficial
23 Dec 2019, 14:54Dear Zea,
I have received your complaint and I would like to address this matter. Kindly note that I was unable to reach you on your cell to discuss this.
You were contacted on the 27th of November 2019 for a promotional gift. In the call, the consultant advised that you will receive an sms with more information about your gift within 4-6 weeks,
Due to the festive season, our referral department is currently closed, so you will receive your sms early in the new year (just outside of the turnaround time advised). I apologize for any inconvenience caused.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA legislation
You are more than welcome to give our Client Care team a call if you have any more questions regarding this matter
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I would like to address this matter. Kindly note that I was unable to reach you on your cell to discuss this.
You were contacted on the 27th of November 2019 for a promotional gift. In the call, the consultant advised that you will receive an sms with more information about your gift within 4-6 weeks,
Due to the festive season, our referral department is currently closed, so you will receive your sms early in the new year (just outside of the turnaround time advised). I apologize for any inconvenience caused.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA legislation
You are more than welcome to give our Client Care team a call if you have any more questions regarding this matter
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Dec 2019, 14:54
Official
Dear Zea,
I have received your complaint and I would like to address this matter. Kindly note that I was unable to reach you on your cell to discuss this.
You were contacted on the 27th of November 2019 for a promotional gift. In the call, the consultant advised that you will receive an sms with more information about your gift within 4-6 weeks,
Due to the festive season, our referral department is currently closed, so you will receive your sms early in the new year (just outside of the turnaround time advised). I apologize for any inconvenience caused.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA legislation
You are more than welcome to give our Client Care team a call if you have any more questions regarding this matter
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I would like to address this matter. Kindly note that I was unable to reach you on your cell to discuss this.
You were contacted on the 27th of November 2019 for a promotional gift. In the call, the consultant advised that you will receive an sms with more information about your gift within 4-6 weeks,
Due to the festive season, our referral department is currently closed, so you will receive your sms early in the new year (just outside of the turnaround time advised). I apologize for any inconvenience caused.
Kindly note that we are a registered FSP and all our conduct is in line with current FSCA legislation
You are more than welcome to give our Client Care team a call if you have any more questions regarding this matter
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor