BF
Bella F

1 reviews | Active since Dec 2017

11 Dec 2017, 12:34

Platinum signs up a contract by twisting your words

I had a call from platinum after they sent me a gift, he asked if i want to "upgrade" the free 6 month cancer cover they gave me, i said no thanks i can't afford it now. He tried having small talk and i said i am actually in a meeting by which he made a comment " oh i did not know you can answer phones in a meeting" (who is he to make a cheeky comment, and by the way its my job to answer the phone whether in a meeting or not) anyway, i let it slide and he said can he atleast send me the review documents and then decide if i want it or not, i was hesitant but said it is fine because maybe in the new year i can see to afford it or not, he then asked my bank details i said wait no no i am not agreeing to anything, he said it is just for security checks to see that i am legit and not in debt. silly me thought he is serious, he then asked when the debit order must go down, again i jumped my horse and said no no i am NOT agreeing to this policy, he kept twisting his words, in the end he finally asked me to say yes i want the policy i said no i dont he said ma'm i need confirmation, i said you can send the layout of a policy and thats it i dont want a policy now, he kept asking till he finally said ok then and he ramble down a load of stuff so fast no person alive would understand it and said welcome to platinum life, in my reply i did not agree to anything goodbye. i have been trying to reach the call centre the agents are either so rude or there is no answer. I DO NOT WANT A CANCER POLICY!

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Replies (1)
Platinum Life
Platinum Life's reply22 Dec 2017, 11:35
Official

Dear Miss Fourie

Thank you for your posting and allowing us an opportunity to investigate your concern. I have tried to contact you and sent further correspondence via email.

We apologise for any inconvenience caused to you and I have requested that no policy go ahead, as instructed and that your details are added to our do not contact list.

Please let me know should you need any further assistance or information.

Yours sincerely,

Bianca Ferro