PF
Pam F

1 reviews | Active since Mar 2018

03 Jan 2023, 06:57

Platinum *******

They called to upsell in Oct. I told them im not interested and wanted to cancel. They acknowledged and said i will be called again. Next call i got was to upsell and a debit went off. Imagine my shock. It went from my policy has lapsed me telling thrm i want to cancel to a debit. I assumed i had cancelled late hence the debit. To my shock the next month they debited double. I called them quering this wanting my money back. I was told they will call me as soon as possible. Its been 2 weeks no call. I regret ever taking their call for this damn policy which i dont even need or want

0
Replies (1)
Platinum Life
Platinum Life's reply03 Jan 2023, 09:16
Official
Dear Pam,

Thank you for bringing this to our attention. We apologise profusely for the distress and inconvenience caused. A consultant will contact you shortly to assist with your query.

Kindly note, we will investigate your concerns and provide feedback in this regard.


Sincerely,

Alisha Narainsamy
Client Care Manager