KT
KENALEMANG T
1 reviews | Active since Dec 2017
16 Nov 2020, 09:44
Platinum Refunds
I've been trying to get the company to refund my debit orders for some time now and each time I send an email all I get is automated responses. I canceled the policy even before the arranged debit order but they have been taking the money since August. All I need is my refund for this month I lost my job and my rent is due as I've already mentioned in all my emails
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Platinum Life's replyOfficial
16 Nov 2020, 10:41Dear Kenalemang,
I have received your complaint and would like to provide some feedback regarding this matter.
According to my system, an email was received on the 12th of November 2020. As there was no clear cancellation instruction, the email consultant did ask you to please clarify how you would like to proceed regarding the policy? A cancellation instruction was received this morning and has been processed accordingly.
A consultant from our cancellation team will be in touch for a legal closure and all premiums have been stopped with immediate effect. A refund has been arranged and will be paid tomorrow.
Unfortunately, as we have no note of a prior cancellation request being received, the policy did commence in August as discussed with the sales consultant. Please let me know how and when you cancelled and I will gladly look into it on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
According to my system, an email was received on the 12th of November 2020. As there was no clear cancellation instruction, the email consultant did ask you to please clarify how you would like to proceed regarding the policy? A cancellation instruction was received this morning and has been processed accordingly.
A consultant from our cancellation team will be in touch for a legal closure and all premiums have been stopped with immediate effect. A refund has been arranged and will be paid tomorrow.
Unfortunately, as we have no note of a prior cancellation request being received, the policy did commence in August as discussed with the sales consultant. Please let me know how and when you cancelled and I will gladly look into it on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Nov 2020, 10:41
Official
Dear Kenalemang,
I have received your complaint and would like to provide some feedback regarding this matter.
According to my system, an email was received on the 12th of November 2020. As there was no clear cancellation instruction, the email consultant did ask you to please clarify how you would like to proceed regarding the policy? A cancellation instruction was received this morning and has been processed accordingly.
A consultant from our cancellation team will be in touch for a legal closure and all premiums have been stopped with immediate effect. A refund has been arranged and will be paid tomorrow.
Unfortunately, as we have no note of a prior cancellation request being received, the policy did commence in August as discussed with the sales consultant. Please let me know how and when you cancelled and I will gladly look into it on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
According to my system, an email was received on the 12th of November 2020. As there was no clear cancellation instruction, the email consultant did ask you to please clarify how you would like to proceed regarding the policy? A cancellation instruction was received this morning and has been processed accordingly.
A consultant from our cancellation team will be in touch for a legal closure and all premiums have been stopped with immediate effect. A refund has been arranged and will be paid tomorrow.
Unfortunately, as we have no note of a prior cancellation request being received, the policy did commence in August as discussed with the sales consultant. Please let me know how and when you cancelled and I will gladly look into it on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor