FM
Faez M
1 reviews | Active since Apr 2021
16 Apr 2021, 18:49
Platinum life's finest
I would like to thank Elna from platinum life for her quick response to my emails.
She attended to my concerns quite swiftly, I'm impressed.
Helpful (0)
Replies (4)0
Replies (4)
Platinum Life's replyOfficial
19 Apr 2021, 08:08Dear Faez,
Elna is the best! I am so glad that she was able to assist in such a quick and efficient manner
Thank you so much for sharing this with us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Elna is the best! I am so glad that she was able to assist in such a quick and efficient manner
Thank you so much for sharing this with us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Apr 2021, 08:08
Official
Dear Faez,
Elna is the best! I am so glad that she was able to assist in such a quick and efficient manner
Thank you so much for sharing this with us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Elna is the best! I am so glad that she was able to assist in such a quick and efficient manner
Thank you so much for sharing this with us
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
FM
Faez M's updateReviewer Update
27 Jul 2021, 09:17A few months has past, the communication between me and Elna meant nothing because my account was still charged with additional amounts even though I have communicated as to why I changed my mind about the additional policy/upgrade
For the last x2 months, platinum life charged extra fees for a product/option that I ddnt want.
I'm disappointed.
I have emailed platinum life again, but apparently it takes 70 odd hours for relevant response.
If I can't be refunded the additional fees charged, I'd be forced to cancel my policy with platinum life.
I won't be paying a monthly fee for bad service, if this is how it is with communication over a simple debit order, I can only imagine the hurdles ahead if a claim is made
For the last x2 months, platinum life charged extra fees for a product/option that I ddnt want.
I'm disappointed.
I have emailed platinum life again, but apparently it takes 70 odd hours for relevant response.
If I can't be refunded the additional fees charged, I'd be forced to cancel my policy with platinum life.
I won't be paying a monthly fee for bad service, if this is how it is with communication over a simple debit order, I can only imagine the hurdles ahead if a claim is made
FM
Faez M's update27 Jul 2021, 09:17
Reviewer Update
A few months has past, the communication between me and Elna meant nothing because my account was still charged with additional amounts even though I have communicated as to why I changed my mind about the additional policy/upgrade
For the last x2 months, platinum life charged extra fees for a product/option that I ddnt want.
I'm disappointed.
I have emailed platinum life again, but apparently it takes 70 odd hours for relevant response.
If I can't be refunded the additional fees charged, I'd be forced to cancel my policy with platinum life.
I won't be paying a monthly fee for bad service, if this is how it is with communication over a simple debit order, I can only imagine the hurdles ahead if a claim is made
For the last x2 months, platinum life charged extra fees for a product/option that I ddnt want.
I'm disappointed.
I have emailed platinum life again, but apparently it takes 70 odd hours for relevant response.
If I can't be refunded the additional fees charged, I'd be forced to cancel my policy with platinum life.
I won't be paying a monthly fee for bad service, if this is how it is with communication over a simple debit order, I can only imagine the hurdles ahead if a claim is made
Platinum Life's replyOfficial
27 Jul 2021, 09:56Dear Faez,
Thank you for taking my call
Kindly note that our system shows that a partial upgrade was offered and accepted on your policy in April. I have requested the calls and will gladly send it through via email.
Please note that your premium has been adjusted and an updated schedule will be sent out via email.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
Kindly note that our system shows that a partial upgrade was offered and accepted on your policy in April. I have requested the calls and will gladly send it through via email.
Please note that your premium has been adjusted and an updated schedule will be sent out via email.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Jul 2021, 09:56
Official
Dear Faez,
Thank you for taking my call
Kindly note that our system shows that a partial upgrade was offered and accepted on your policy in April. I have requested the calls and will gladly send it through via email.
Please note that your premium has been adjusted and an updated schedule will be sent out via email.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
Kindly note that our system shows that a partial upgrade was offered and accepted on your policy in April. I have requested the calls and will gladly send it through via email.
Please note that your premium has been adjusted and an updated schedule will be sent out via email.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
FM
Faez M's updateReviewer Update
27 Jul 2021, 10:27Thank you simone
FM
Faez M's update27 Jul 2021, 10:27
Reviewer Update
Thank you simone