PLATINUM LIFE YOU DISAPPOINT

I have submitted good reviews in the past on this company, but my recent experience has left me quite disappointed. I have had a policy with them since 2005 and their staff have always been very accommodating, and always communicated well with me. The reason I kept my policy with them was because they had good reviews from women who have been diagnosed with cancer, stating how hassle free pay outs were for them so that they could focus on getting well and not have to worry about money. I got diagnosed with breast cancer in October 2020, and knowing that I was only on a hospital plan, just the medical bills on all my sonars, scans and biopsies started piling up. Even though my medical hospital plan covered some bills there were a lot of copayments that I was responsible for. I contacted Platinum Life to submit a claim in order to get money out to cover these outstanding medical bills. It took some time to get all the paperwork done by doctors and oncologists but eventually I submitted all required info by early December. I was informed by Platinum Life that any claims submitted after 11 December would not be paid out in 2020.. My claim was in BEFORE 11 December, so I did not worry too much. Then I got a mail from them to inform me that they got my claim, and are busy processing it, but will only pay me out in January 2021!! As I always considered this organization having their client's best interest at heart, imagine when I got this response from them. All my attempts to fast track this are just ignored. I do not blame the staff, but I do blame management for not taking a more active role. But I guess their Christmas holidays are more important than a claim from a cancer patient. Their lack of empathy is forcing me to look at continuing my chemo treatment and further medical treatment at a state hospital. So disappointing from a company I held in high regard.