EB
Emile B
1 reviews | Active since Mar 2021
06 Apr 2021, 14:18
Platinum Life worst ever
Just like i thought. Heard nothing from Platinum Life and im still waiting for my money. Time to take this further.
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Replies (2)
Platinum Life's replyOfficial
06 Apr 2021, 14:26Dear Emile,
I have received your complaint and would like to provide some feedback
As per our conversation on the 31st of March, kindly note that the calls have been requested. Due to the public holidays, there is, unfortunately, a slight delay with receiving it from our sales department.
I will be in contact as soon as I have it so that we can address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback
As per our conversation on the 31st of March, kindly note that the calls have been requested. Due to the public holidays, there is, unfortunately, a slight delay with receiving it from our sales department.
I will be in contact as soon as I have it so that we can address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Apr 2021, 14:26
Official
Dear Emile,
I have received your complaint and would like to provide some feedback
As per our conversation on the 31st of March, kindly note that the calls have been requested. Due to the public holidays, there is, unfortunately, a slight delay with receiving it from our sales department.
I will be in contact as soon as I have it so that we can address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback
As per our conversation on the 31st of March, kindly note that the calls have been requested. Due to the public holidays, there is, unfortunately, a slight delay with receiving it from our sales department.
I will be in contact as soon as I have it so that we can address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
09 Apr 2021, 07:39Dear Emile,
Kindly note that I have received the call made to you in November and have sent it through via email. I do apologize for the delay.
In the call, the consultant does explain the cover and benefits, an agreement is received and a full legal closure is done. An updated policy schedule was sent out via courier to ensure that you have the full 30 day review period.
Please have a listen to the call and send through any questions or feedback. A consultant from our cancellation team will be in contact as well to confirm cancellation with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that I have received the call made to you in November and have sent it through via email. I do apologize for the delay.
In the call, the consultant does explain the cover and benefits, an agreement is received and a full legal closure is done. An updated policy schedule was sent out via courier to ensure that you have the full 30 day review period.
Please have a listen to the call and send through any questions or feedback. A consultant from our cancellation team will be in contact as well to confirm cancellation with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Apr 2021, 07:39
Official
Dear Emile,
Kindly note that I have received the call made to you in November and have sent it through via email. I do apologize for the delay.
In the call, the consultant does explain the cover and benefits, an agreement is received and a full legal closure is done. An updated policy schedule was sent out via courier to ensure that you have the full 30 day review period.
Please have a listen to the call and send through any questions or feedback. A consultant from our cancellation team will be in contact as well to confirm cancellation with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that I have received the call made to you in November and have sent it through via email. I do apologize for the delay.
In the call, the consultant does explain the cover and benefits, an agreement is received and a full legal closure is done. An updated policy schedule was sent out via courier to ensure that you have the full 30 day review period.
Please have a listen to the call and send through any questions or feedback. A consultant from our cancellation team will be in contact as well to confirm cancellation with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor